Welcome to 3HTi Customer Product Support for PTC Solutions.

For clients needing product support, please fill out the form below. The more detail you can provide, the quicker we can resolve your challenges.   Once you complete the form, you will receive a case number and Email. Someone will be with you within one business day.  

• 3 HTi Hours of Operation: Monday through Friday, 9 a.m. to 5:00 p.m. ET 
• Exclusions: US public holidays and weekends– however, we are receiving your messages during this time

PTC License Management’s first line of support for all customers: 

If you have a License Management issue, please get in touch with PTC as stated below.

• License Management: https://support.ptc.com/apps/licensePortal/auth/ssl/index 
• Ticket File: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log 
• Important note and WARNING: NEW LICENSE FILES should be installed immediately upon license expiration dates. There is a one week window to complete this task. 
• Reach us on call for support: 617-420-1015

For 3 HTi’s Self-Serve License videos: 

• Visit our self-serve videos: https://3hti.com/faqs-and-self-service/  

To access your PTC-Learn paid subscription: 

• LEARN Online: https://learningconnector.ptc.com/ 

Unlock a world of knowledge with a PTC Learn subscription.  Gain 24/7 access to an entire library of content, including Creo and Windchill Certifications. Click here https://3hti.com/contact-3hti/ to contact us or ask your 3 HTi sales rep about the invaluable benefits of PTC Learn!

Additional PLM Support is available through 3 HTi Direct. 

In addition to 3 HTi’s Product Support, 3 HTi offers levels of ‘Tiered’ ongoing PLM support to help maximize the efficiency of your Windchill Investment. 

 This can include:  

• Ongoing monthly maintenance and PTC Windchill configuration, process optimization and ongoing management of PTC Windchill. 
• Configuration and 
• Administering and updating licenses so that critical security updates are not missed can maximize the efficiency of your Windchill investment, help increase productivity, and ultimately speed to market. 
• PTC PLM Implementation services. 
• PTC PDM Implementation Services. 
• PTC ALM Implementation Services.  
• PTC CAD CREO Implementation Services. 
• Specialized workshop training for Best Practices to engage your team effectively in PTC PDM, PTC PLM, and Data Management.  
• Digital Transformation courses and workshops designed for the engineering community.  

Contact us to learn more about 3 HTI’s additional product services for ALM, PLM, CAD, and Simulation. 

If you are unable to fill out the form or prefer to leave a voicemail, our dedicated phone line is +1-617-420-1510. 

• We ask that you try to leave as much detail as possible: Name, Company name, Customer number, Email, and phone number with a brief description of your challenge.  

This number is emailed to several people on the team. Trust us—your message is important and will not be lost.   

Thank you –  

3 HTi Leadership and Technical Support Team