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If you have questions about management or administration of your PTC software, check out our FAQ pages. These pages also include walk-through videos of common inquiries such as license installations for Creo and Windchill, common issues and problems that can be resolved during an installation, and select administration questions. If you can’t find an answer to your question, fill out the form below and one of our technical resources will contact you within one business day.

FAQs for Creo

If you have a question about how to install or manage your Creo licenses, check our self-service videos for intuitive walk-throughs that get you answers when you need them. If you still require assistance, complete the following form to have one of our technical resources contact you within one business day. No problem is too big or small!

Creo license install video

FAQs for Windchill

Windchill is a complex application, but we’ve got your back when it comes to managing and optimizing your environment. Check out our self-service library for intuitive walkthroughs for questions like how to install and manage your Windchill licenses, plus much more. Keep an eye on this page for updated walkthrough videos that you and your team can use. To have one of our technical resources contact you within one business day, complete the form at the following link.

Windchill license install video

We are hoping to build out the library for both products over time, but for now, we are beginning with the license install videos. All links are included in the doc. The YouTube videos are unlisted so that people can share them directly with colleagues but not see them on our channel.

FAQs for Mathcad

Mathcad Prime is the standard for engineering and math software, enabling you to solve complex problems and easily share your calculations. This release introduces enhancements to the application, the symbolic and numeric engines, and to product usability that will make you more productive than ever.

Mathcad License Installation video

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  • A floating license will allow multiple people to share a license if they use it at different times. If everyone needs access at the same time, you will need multiple licenses.
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